AlphaCall supplies the full landline and mobile telephony services to its customers, including heavily discounted Local, National, International and Fixed to mobile (including diversions to mobile) services. Additionally we provide Internet services, dial-up and broadband (ADSL). We provide you with One Bill for all your telecommunications needs.
Can I connect if I live in a regional area?
Yes! We can supply discounted call plans for you.
How long until I'm connected?
Standard industry timeframe for complete connection is within 5 to 10 working days to transfer a landline connection to AlphaCall or provision an ADSL service. Internet dial-up or long distance override service can be connected within 2-3 hours.
How do I find out how much I will be charged before I ring overseas?
Just ring us on 1300 730 703 and we will give you the exact rate per minute, or check our website www.alphacall.com.au for the current rates or specials.
How do I receive my bill?
By mail.
How do I receive my bill?
In the last two days of the month.
What is the billing period?
The same for all services. From the 20 th of the previous month to the 19 th of the current month
Can I pay my bill by credit card?
Yes, we accept payments using any credit card; AMEX, BC, MC, or VISA cards are accepted.
What do I need to do if I move to new premises?
If you have your line rental billed with AlphaCall then call us on 1300 730 703 to arrange your relocation. We will organise the set up of your new line(s) and any redirections that may be required on your old line(s).
FAQ