1. Completed and application for your AlphaCall Broadband ADSL service.
2. Received your AlphaCall ADSL username and password
3. ADSL modem
4. A spare power outlet for your ADSL modem
5. A phone socket to connect your ADSL modem
6. A spare USB port OR Ethernet port on your PC. You will need one of these to connect your PC to the ADSL modem.
7. Before the setup you need to turn-off any anti-virus or firewall software you have on you computer. Otherwise you may problems during the setup.
   
   Your computer will not be at risk while you are completing your AlphaCall Broadband setup and installation.
   
   However, it is important to re-activate your security software as soon as you are finished.
   
   
   

1. Outlook Express:
   
   Step 1 of 13: Open Outlook Express.
   Step 2 of 13: Click on the Tools menu and select Accounts.
   Step 3 of 13: Select Mail from the tabs at the top.
   Step 4 of 13: Now click once on your Broadband email account. (It will be called something like pop-server, mail.alphawave.com.au, AlphaWave Email, etc.)
   Step 5 of 13: Click on Remove, and select Yes in the pop-up box.
   Step 6 of 13: Now click on Add and then highlight Mail. This will open a kind of set-up wizard. 
   Step 7 of 13: You will be asked to enter your name. This is NOT your email address, just the name you want other people to see when they get an email form you. Click Next.
   Step 8 of 13: Click Next and you’ll be asked to enter your email address. This will be in the format username@alphawave.com.au.
   Step 9 of 13: Click Next and you’ll be asked to type in the correct information for incoming (POP3) and outgoing (SMTP) mail servers. Take care to type in these settings accurately:
   
   
   • POP3: mail.alphawave.com.au
   • SMTP: mail.alphawave.com.au
     
     
   Step 10 of 13: Click Next.
   
   Step 11 of 13: In the next window, enter your username in the AccountName field (making sure you put "@alphawave.com.au" after it) and enter your password in the Password field. Remember that your password is case sensitive. 
   
   Step 12 of 13: Make sure that Log on using secure password authentication (SPA) is NOT ticked and click Next.
   
   Step 13 of 13: Click Finish and close the set up tool to go back to Outlook Express.
   
   Now you’ll be able to send and receive AlphaWave email with Outlook Express. Just click on the Send & Receive button to test it. (If it still doesn’t work, please contact our Customer Support on 1300 730 703.)
   
   
   
2. Microsoft Outlook
   
   Step 1 of 7: Open Microsoft Outlook
   Step 2 of 7: Click on the Tools menu and select E-mail Accounts. (If you can’t see E-mail Accounts, click the down arrows at the bottom of the menu to expand the list.)
   Step 3 of 7: Select Add a new e-mail account and click Next.
   Step 4 of 7: Select POP3 as the Server Type and click Next.
   Step 5 of 7: When the next screen opens the next screen, type in the following details:
   

• Your Name: Type the name you want people to see when they get email from you.
• E-mail Address: Enter your full E-mail address in the format username@alphawave.com.au.
• User Name: Type in your AlphaWave username (making sure you keep the “@alphawave.com.au ").
• Password: Type in your AlphaWave password, remembering that it is case sensitive.
  Tick Remember Password.
• Ensure “Log on using Secure Password Authentication (SPA)” is NOT ticked.
• Incoming mail server (POP3): Type in mail.alphawave.com.au.
• Outgoing mail server (SMTP): Type in mail.alphawave.com.au
  

Step 6 of 7: Now click on Test Account Settings and Outlook will display a test for each stage of the Mail processes, then send a test message to your email address. 
Step 7 of 7: Click on Next when the tests are finished, then Finish to go back to Outlook.
Now you’ll be able to send and receive AlphaWave emails with Microsoft Outlook. (If you can’t, please contact our Customer Support on 1300 730 703.)

Please note - You should remove the old email account (with incorrect settings), as follows:

Step 1 of 8: From the Tools menu, select Options. 
Step 2 of 8: Select the MailSetup tab. 
Step 3 of 8: Click the E-mail Accounts button. 
Step 4 of 8: Select the View or Change Existing E-mail Accounts option and click Next. 
Step 5 of 8: From the list called Outlook Processes E-mail for These Accounts in the Following Order, select the old (incorrect) account. 
Step 6 of 8: Click the Remove button. 
Step 7 of 8: To confirm the deletion, click Yes. 
Step 8 of 8: Click Finish, then OK.

1. The best first step is to turn your modem off, wait 20 seconds and then turn it back on again.
2. If you have changed any settings on your PC or modem, change them back, then try again.
3. If you have changed things too much or can’t remember how to change back, try setting up your modem again.
4. If nothing has changed, you have powered the modem off and on and you still can’t connect, call our Customer Service at 1300 730 703.
   
   
   

1. Your web browser still has the proxy settings from your previous ISP. Go into the setup/options area of your web browser and turn of any proxy or auto detect settings.
2. Your LAN settings still have the IP address and/or Name Server addresses of your previous ISP. Go into the LAN -> TCP/IP configuration and change them to the Exetel settings (Auto detect is the best option if you are unsure)
3. You have manually set the WAN IP address of your modem. Delete this and set it to Auto detect
   
   
   
   

• Public IP Addresses are unique addresses that are assigned to computers or other devices that need to be located on the Internet. This type of address is usually issued by a service provider
  
  
• Private IP Addresses are assigned for use on a private network, so that the computers and devices on that network can communicate with each other. A Private IP Address is usually issued by a piece of equipment on the network, such as a router. The router is then responsible for mapping the private IP Addresses and its public IP Address, so that each computer can communicate on the Internet
  
  
  

• Connect the modem to the filter/splitter
  Connect a telephone cable to the socket labelled ‘ DSL’ on the back of the modem.
  Connect the other end of the telephone cable to the socket labelled ‘ ADSL MODEM’ on the filter/splitter.
  
  
• Connect the filter/splitter to the telephone and telephone line
  Unplug the telephone cable from the wall socket and connect it to the socket labelled ‘ LOCAL PHONE’ on the filter/splitter.
  Connect the other end of the telephone cable from the socket labelled ‘ LINE’ on the filter/splitter to the wall socket.
  
  If you have a 600 series wall socket you will need to use a 600 series to RJ 45 adapter in the wall socket.
  
  

• Remove your wall-mount telephone from the wall plate
  
  Apply firm upwards pressure on the telephone until it is released from the mounting screws on the wall plate.
  
  Remove the short cable from the wall plate, leaving it attached to the telephone.
  
  
• Connect the modem to the wall phone splitter
  
  Connect a telephone cable to the socket labelled ‘DSL’ on the back of the modem.
  
  Connect the other end of the telephone cable to the socket labelled ‘ADSL MODEM’ on the wall phone splitter.
  
  
• Install the wall-phone splitter/filter
  
  Plug the short cable on the back of the splitter/filter into the socket on the wall plate.
  
  Align the mounting screws on the splitter/filter with the mounting screws on the wall plate. Slide the splitter/filter downward until it stops sliding and is secured firmly.
  
  
• Attach the telephone to the splitter/filter
  
  Plug the short cable on the telephone into the socket on the front of the splitter/filter that is labelled ' Local Phone'. Align the mounting screws on the telephone with the mounting screws on the splitter/filter. Slide the telephone downward until it stops sliding and is secured firmly.
  
  
  
  

• Will you have the power?
  
  Even though NetComm NB3 has its own power source, every device draws a tiny amount of power from your PC via its connecting cable. The more items you connect to your computer, the more power is drawn from it.
  Now, computers are designed to cut the power to “non-essential” items when they run on low power - which can include any hibernation, sleep or other power-saving mode. The curious thing is, most computers put USB devices on their non-essential list, but treat Ethernet connections as essential. So if you connect your modem via USB, your connection could be interrupted from time to time Then again, you may be able to stop this happening if you turn off these features in your computer’s BIOS, and also disable power management for USB devices.
  
  
• Do you want ‘always on’ Broadband?
  
  Ethernet and USB devices all rely on small software files called ‘drivers’ to help your PC communicate with them. (The NetComm drivers are loaded as part of the installation process.)
  As we learned above, USB devices get switched off in “low power” situations. Your PC needs to identify each USB device and assign it the right driver whenever it boots up again. Windows operating systems can have trouble with this search, so your Broadband connection may not be ‘always on’ and your PC’s start-up process may be a little slower.
  Because your PC treats Ethernet devices as “essential”, it already has the right drivers to hand. So Windows doesn’t need to go through the same