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ADSL Terms & Conditions

The service qualification check is only a preliminary result of plans available in your area. Please note that the result can vary in the process of submitting your order.

Uploads and downloads are counted towards your monthly data allowance.

Once you exceed your monthly allowance your download and upload speeds are restricted to 256/256kbps for the remainder of your billing month.

You can change plans by contacting us on 1300 746 754. A plan change fee may apply, when you switch to a broadband plan of lesser value.

Please click and read the information below:

Up front charges

A once off line activation charge of $59 applies for a 12 month contract and $99 for a month-to-month contract when activating a new ADSL2+ service with AlphaCall.

Full Terms & Conditions >
Total minimum costs

Total Minimum Costs – 18 month contract

Total Minimum Cost on a 18 Month Contract Term = ((Monthly Broadband Plan Charge + Optional Add-On Features) x 18 Months) + Service Activation Charge.

Additional service connection charges may apply depending on the type of connection (or reconnection) and the type of work required to activate your new broadband service.

Charges are dependent on the type of work that needs to be done and will be decided by AlphaCall's network supplier and passed on to you at cost price (plus GST).

Total Minimum Costs – 12 month contract

Total Minimum Cost on a 12 Month Contract Term = ((Monthly Broadband Plan Charge + Optional Add-On Features) x 12 Months) + Service Activation Charge.

Additional service connection charges may apply depending on the type of connection (or reconnection) and the type of work required to activate your new broadband service.

Charges are dependent on the type of work that needs to be done and will be decided by AlphaCall's network supplier and passed on to you at cost price (plus GST).

Total Minimum Costs – month-to-month contract

Total Minimum Cost on a Month-to-Month Contract Term = ((Monthly Broadband Plan Charge + Optional Add-On Features) x 1 Month) + Service Activation Charge.

Additional service connection charges may apply depending on the type of connection (or reconnection) and the type of work required to activate your new broadband service.

Charges are dependent on the type of work that needs to be done and will be decided by AlphaCall's network supplier and passed on to you at cost price (plus GST).

Full Terms & Conditions >
Early termination costs

18 month contract

An Early Termination Charge (ETC) of up to $350 including GST is payable if the Customer wishes to cancel their Fibre broadband service within the minimum contract term. The ETC will be pro-rated by the number of months remaining in the minimum contract term period. The Customer may cancel the Service at any time by giving AlphaCall thirty (30) days’ notice (including if the Customer does not wish to continue to use the Service after the end of the minimum term of a Fixed-Term Agreement). E.g. The Customer cancels an 18 month contract with 3 months remaining after the notice period end would be calculated as $350 divided by 18 months times 3 months. This would amount to an ETC of $58.33 including GST.

12 month contract

An Early Termination Charge (ETC) of up to $299 including GST is payable if the Customer wishes to cancel their Fibre broadband service within the minimum contract term. The ETC will be pro-rated by the number of months remaining in the minimum contract term period. The Customer may cancel the Service at any time by giving AlphaCall thirty (30) days’ notice (including if the Customer does not wish to continue to use the Service after the end of the minimum term of a Fixed-Term Agreement). E.g. The Customer cancels a 12 month contract with 3 months remaining after the notice period end would be calculated as $299 divided by 12 months times 3 months. This would amount to an ETC of $74.76 including GST.

Month to Month Contract

No Early Termination Charge (ETC) applies.

The Customer may cancel the Service at any time by giving AlphaCall thirty (30) days notice (including if the Customer does not wish to continue to use the Service after the end of the minimum term of a Fixed-Term Agreement).

Full Terms & Conditions >
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