Stay in touch with friends and family.

Do I need to have a broadband service with AlphaCall to access your home phone service?

No. However, there are great benefits when bundling your phone and broadband services with AlphaCall.

Can I select just local calls and line rental on my home phone plan?

Unfortunately not. We ask that you have your local, national, mobile and international call carriers with us. If you choose to preselect to another service provider other than AlphaCall or else a $10 (including GST) surcharge will apply to your account.

How long does it take to switch my existing home phone service to AlphaCall?

In most cases, we can transfer your existing phone service across within 5 – 10 business days. If you don’t have an existing phone service, and wish to get one through us, the process is a little longer; taking up to 30 business days.

How do I apply for Home Phone?

When you apply online for an AlphaCall Home Phone, you’ll be given the option to apply for a new phone number or to switch the provider of your existing phone number to AlphaCall.

If there is not an existing phone line in place at your address, you may need to pay additional costs for a new phone line installation.

Alternatively, please call our Sales team on 1300 746 754.

What should I do before signing up for a new home phone connection?

Before starting the signup process, you will need to have the following details handy:

• The correct address of the premises to which you want to connect the phone service;
• Valid credit card or direct debit details;
• A mobile or other contact number;
• A current valid email address; and
• The last connected number at the premises, if possible. This can be obtained by calling 127 22 123 from a telephone handset at the new premises, providing that the line is still connected.

Can I sign for a service before I move in to a new place?

You can sign up for a AlphaCall Home Phone service even if you are not already living at your new address. We’ll ask you for your future move in date so we can organize the connection quickly after you’ve moved in to the new premises.

Does AlphaCall's Home Phone Service come with a Service Level Agreement?

No, as the service is a residential grade service, there is no Service Level Agreement.

How reliable is Aussie Broadband’s home phone service?

Our phone service uses the same network used by most other Australian providers. You can expect the same reliability and integrity as previously experienced in the past.

Once I sign-up for AlphaCall, do I cancel with my current provider right away?

You shouldn’t cancel your current service whilst in the middle of switching providers as it may disrupt your connection process.

Once your connection has been switched to AlphaCall, your previous service provider will be notified of the cutover so that they can cancel accordingly. However, we suggest that you contact your previous service provider once your new connection is up and running so that they can confirm that cancellation has taken place.

How do I organise my home phone relocation?

You need to call us as soon as you know the details of the relocation. Note that we require a minimum of three working days notice to relocate a phone service.

How much does a home phone relocation cost?

Standard relocation to an existing line: $59 for the first service and $59 for each additional service connected at the same time.

Relocation which requires a technician visit: $125; and $75.50 for each additional service connected at the same time.

Relocation which requires a brand new line: $299; and $179 for each additional service connected at the same time.