Unlimited data.

Unlimited entertainment.

$55/mth

No lock-in | Total min $154

Fibre Terms & Conditions

The service qualification check is only a preliminary result of plans available in your area. Please note that the result can vary in the process of submitting your order.

You can change plans by contacting us on 1300 746 754. A plan change fee may apply.

Please click and read the information below:

Up front charges

A once off line activation charge of $59 applies for a 12 month contract and $99 for a month-to-month contract when activating a new fibre or fixed wireless broadband service with AlphaCall.

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Total minimum costs

Total Minimum Costs – 18 month contract

Total Minimum Cost on a 18 Month Contract Term = ((Monthly Broadband Plan Charge + Optional Add-On Features) x 18 Months) + Service Activation Charge.

Additional service connection charges may apply depending on the type of connection (or reconnection) and the type of work required to activate your new broadband service.

Charges are dependent on the type of work that needs to be done and will be decided by AlphaCall's network supplier and passed on to you at cost price (plus GST).

Total Minimum Costs – 12 month contract

Total Minimum Cost on a 12 Month Contract Term = ((Monthly Broadband Plan Charge + Optional Add-On Features) x 12 Months) + Service Activation Charge.

Additional service connection charges may apply depending on the type of connection (or reconnection) and the type of work required to activate your new broadband service.

Charges are dependent on the type of work that needs to be done and will be decided by AlphaCall's network supplier and passed on to you at cost price (plus GST).

Total Minimum Costs – month-to-month contract

Total Minimum Cost on a Month-to-Month Contract Term = ((Monthly Broadband Plan Charge + Optional Add-On Features) x 1 Month) + Service Activation Charge.

Additional service connection charges may apply depending on the type of connection (or reconnection) and the type of work required to activate your new broadband service.

Charges are dependent on the type of work that needs to be done and will be decided by AlphaCall's network supplier and passed on to you at cost price (plus GST).

Full Terms & Conditions >
Early termination costs

18 month contract

An Early Termination Charge (ETC) of up to $350 including GST is payable if the Customer wishes to cancel their Fibre broadband service within the minimum contract term. The ETC will be pro-rated by the number of months remaining in the minimum contract term period. The Customer may cancel the Service at any time by giving AlphaCall thirty (30) days’ notice (including if the Customer does not wish to continue to use the Service after the end of the minimum term of a Fixed-Term Agreement). E.g. The Customer cancels an 18 month contract with 3 months remaining after the notice period end would be calculated as $350 divided by 18 months times 3 months. This would amount to an ETC of $58.33 including GST.

12 month contract

An Early Termination Charge (ETC) of up to $299 including GST is payable if the Customer wishes to cancel their Fibre broadband service within the minimum contract term. The ETC will be pro-rated by the number of months remaining in the minimum contract term period. The Customer may cancel the Service at any time by giving AlphaCall thirty (30) days’ notice (including if the Customer does not wish to continue to use the Service after the end of the minimum term of a Fixed-Term Agreement). E.g. The Customer cancels a 12 month contract with 3 months remaining after the notice period end would be calculated as $299 divided by 12 months times 3 months. This would amount to an ETC of $74.76 including GST.

Month to Month Contract

No Early Termination Charge (ETC) applies.

The Customer may cancel the Service at any time by giving AlphaCall thirty (30) days notice (including if the Customer does not wish to continue to use the Service after the end of the minimum term of a Fixed-Term Agreement).

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New development charge

When a company such as NBN Co, LBNCo, Opticomm or OPENetworks builds infrastructure into an new greenfield or brownfields location they are permitted to charge a one-time New Development Charge (NDC) to contribute to the cost of this work. This charge is levied to the first person to activate an internet service at an address.

If your address has been classified by the network provider as a new development, AlphaCall will be charged $300 by the network provider. AlphaCall will charge you a $300 New Development Charge to connect your service.

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Fibre speeds

Fibre speeds tiers indicated are 12/1 Mbps, 25/5 Mbps, 50/20 Mbps and 100/40 Mbps. The availability of a speed tier is subject to service qualification. These speeds shown are the nominal network access port speeds. Actual internet data transfer speeds may vary.

The download and upload speeds stated are the maximum that each type of link can deliver and will rarely, if ever, be achieved by any user for all sorts of reasons. AlphaCall makes no guarantees of any kind or will be held liable for the actual speeds achieved by any individual user as we rely on our network supplier to ensure its services are provisioned to deliver optimum speeds at all times. Speeds are influenced by the following factors:

  • What’s happening on our suppliers and AlphaCall’s network at any given time
  • The type of content being downloaded.
  • The connection method within the premises.
  • The number of people at a residence using the service at the same time.
  • The source of the content being downloaded.
  • Your network, operating system, hardware, software and software configuration.
  • The quality of any copper network component.
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